General Program Information

Trauma-informed care is used to describe PCVRS’ approach when working with Veterans who have experienced trauma.  PCVRS provides a Participant-centric approach that is culturally sensitive, respectful of diversity, and a trauma-informed. This approach isn’t just a rehabilitation model, it’s a philosophy of care that recognizes the unique experiences of Veterans and promotes a climate of collaboration, safety and empowerment. It aligns with our “Team around the Participant Approach” and how we work with you through every phase of your rehabilitation. 

With PCVRS, the focus is on you, the Participant. Trauma-informed care ensures that our team of providers, your Rehabilitation Service Specialist (RSS) and your VAC Case Manager walk beside you, not just as the rehabilitation team, but as allies in your rehabilitation journey. 

How will PCVRS incorporate trauma-informed care in the rehabilitation journey? 

1. Realizing: Understanding the widespread impact that trauma can have on Participants and how it may impact their rehabilitation journey. 

2. Recognizing: Knowing the signs and symptoms of trauma. Every Participant will experience trauma in different ways, recognizing these allows providers & the RSS to develop individualized treatment plans that work best for the Participant. 

3. Responding: Integrating trauma-informed practices into care such as building trust, prioritizing safety, empowering each Participant’s voice, and highlighting their strengths. 

How Does Trauma-Informed Care Help Veterans? 

The trauma-informed model is evidence-informed and grounded in neuroscience, psychology, and Veteran-centred research. It enhances your rehabilitation journey by:

• Building Trust Over Time 
  • PCVRS staff understand that trust must be earned. We create space for open dialogue and patience in a therapeutic relationship. 

• Prioritizing Emotional and Physical Safety 
  • Whether in-person or virtual, our team works to ensure that your environment feels secure and respectful. We are trained to minimize potential triggers, check in regularly, and respond with care and sensitivity. 

• Empowering You 
  • You are the expert of your own life. Your goals, rehabilitation needs, and feedback shape your rehabilitation journey. We work with you, and your autonomy is respected every step of the way. 

• Highlighting Your Strengths 
  • Your resilience, resourcefulness, and values are central to your rehabilitation. Trauma-informed care identifies these strengths and helps you build on them to support long-term wellbeing. 

Your Role in the Rehabilitation Process

Rehabilitation is not a passive process: 

• Tell us if something doesn’t feel right. We are here to listen and adjust accordingly. Doing so helps to strengthen the therapeutic alliance. 

• Share your goals. Your insight helps us customize your rehabilitation journey, in line with your rehabilitation needs. 

Moving Forward Together

At PCVRS, trauma-informed care is more than a best practice, it’s a commitment. A commitment to see you as a whole person. A commitment to provide care that is respectful and empowering. 

Now, let us help support your rehabilitation, with care that understands where you’ve been and where you want to go.