General Program Information

Your rehabilitation journey in VAC’s Rehabilitation Services and Vocational Assistance Program helps you achieve your rehabilitation goals and make meaningful improvements in your day-to-day functioning. To support this, your Rehabilitation Service Specialist (RSS) and the clinicians involved with your care will ask you to complete outcome measures. These questionnaires help track your progress over time and provide valuable information. Outcome measures help ensure your rehabilitation plan remains personalized, relevant, and aligned with your goals.

What Are Outcome Measures?

Outcome measures are regular check-ins throughout your rehabilitation journey. They are questionnaires that ask about your experiences and how your abilities, participation in activities, and functioning are changing over time. There are no right or wrong answers.

Outcome measures allow you to share your perspective on your progress in areas like:

• How well you are managing everyday activities and responsibilities
• Your ability to participate in activities that are meaningful to you
• Your physical and mental health
• Your overall functioning at home, in the community, and, when applicable, in work-related activities

The information you provide helps your rehabilitation team understand what is improving, what challenges remain, and if changes to your Rehabilitation Plan may be helpful.

How Do You Complete Outcome Measures?

Completing outcome measures is meant to be simple and convenient. You'll receive an invitation to complete these questionnaires from your RSS.

• Via Secure Message: Most often, you'll receive a secure link to an online questionnaire that can be completed from your computer or smartphone at a time that works best for you.
• At Key Points: We'll ask you to complete these questionnaires at key stages of your rehabilitation journey including at the beginning, at important progress review points, and when your rehabilitation services are nearing completion. This will allow us to understand how your functioning and participation in everyday activities change over time.  

• With Your RSS: If you require extra support completing the questionnaires, your RSS is there to provide support and answer any questions you may have.

Similar to visiting other clinicians involved in your care, such as a physiotherapist, your Rehabilitation Service Professional may also ask you to complete outcome measures that are relevant to your eligible health condition at various stages of your journey. They may share online links or provide this in person for your completion. If you have questions about the tool being used or need further clarification, please ask the RSS or clinician delivering it. It is their role to ensure you're fully informed about why the tool is important to help support your care.

Your responses are always handled with care and respect for your privacy.

The Importance of Outcome Measures

Completing outcome measures is a powerful way to actively participate in your rehabilitation journey. By completing them, you:

• Help ensure your voice is heard
• Support Effective Rehabilitation Planning

Your perspective provides valuable insight into your progress, challenges, and priorities. It helps ensure your Rehabilitation Plan remains aligned with what is most important to you.

Your rehabilitation journey is a partnership between you, your VAC Case Manager, your RSS, and your rehabilitation team. The information you provide through outcome measures helps everyone work to better understand your progress, identify opportunities for improvement, and support your rehabilitation goals.