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Privacy policy

Partners in Canadian Veterans Rehabilitation Services (PCVRS) has a commitment to protecting the personal information of all Rehabilitation Services and Vocational Assistance Program (Rehabilitation Program) Participants, employees, and contractors. The delivery of services for the Rehabilitation Program necessitates the collection, use and disclosure of personal information. Protecting that personal information is one of our highest priorities.

PCVRS complies with the privacy legislation within each province in which we operate. Privacy legislation and/or an individual’s right to privacy are different from one province to another, and rights and obligations may not be available to all individuals or in all jurisdictions.

PCVRS’s goal is to exceed the requirements of the Privacy Act, by implementing “best practices” with respect to the collection, use, disclosure, and security of personal information in our custody and control. Ensuring the protection of an individual’s privacy is a responsibility of all employees and contractors of PCVRS.

PCVRS requires that third-party service providers demonstrate full compliance with privacy obligations, principles and processes outlined in this policy.

PCVRS collects personal information as supplied by Participants and users in support of the services that we provide. Only information that relates directly to, and is necessary for, the operation of the Rehabilitation Program is collected. We do not collect personal information unlawfully or unfairly. In most circumstances, we collect personal information directly from the relevant individual. Indirect collection occurs in limited and specific circumstances with consent, or as required by law.

Collected personal information will be used by authorized PCVRS staff and communicated to VAC to fulfill the purpose for which it was originally collected, for specific purposes if directed by the individual from whom the personal information is being collected or our clients, or for a use consistent with the original purpose.

PCVRS does not sell, share or disclose your information

PCVRS applies the highest security standards to ensure that the personal information in our custody and/or control is always secure. Security measures include secure facilities, locked filing cabinets, limited user access, use of passwords, firewalls and encryption software.

When you visit our website, the web server collects a small amount of information to facilitate the operation and security of our website. This information includes browser type, Internet domain name and IP address. Some information, such as your Internet domain name or IP address, may identify you. This information is not accessible by anyone outside our offices.

The website search function remembers information you submitted for the search. We do not capture or store personal information such as your name or home address while you visit and use our website.

A cookie is a small file containing certain pieces of information that a website creates when you visit the site. It can track how and when you use a site, which site you visited immediately before, and it can store that information about you. Cookies cannot be used to run programs or deliver viruses to your computer.

Our website contains links to other sites. When clicking on a link, we encourage you to examine the site’s privacy policy and make your own decision regarding the information provided.

Questions regarding privacy:

If you are a Participant and you have questions regarding access to your information or want to report a privacy concern, please direct your questions to your Rehabilitation Service Specialist.

If you have any general inquiries regarding privacy protection within the Rehabilitation Program, please contact our Contract Security Officer, Larissa MacKenzie at
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Partners in Canadian Veterans Rehabilitation Services

Rehabilitation Services and Vocational Assistance Program
5th Floor 915 Fort Street
Victoria, BC V8V 3K3

Rehabilitation Services and Vocational Assistance Program

In cooperation with Veteran Affairs Canada.