Rehabilitation team
The key members of your rehabilitation team, and your two main points of contact, are your VAC Case Manager and your PCVRS Rehabilitation Service Specialist (RSS). The rest of your team includes health and vocational professionals who provide rehabilitation services.
We use a ‘Team around the Participant’ approach. A team of professionals with rehabilitation expertise work together, share information, and focus on helping you reach your rehabilitation goals. You are at the centre of the team and play the most important role.
Participant
You are at the center of the rehabilitation team.
Although the Rehabilitation Program is voluntary, your active participation in the assessment process and in the services outlined in your Rehabilitation Plan is required and essential to your success.
Your responsibilities include, but are not limited to, attending scheduled appointments, staying in regular contact with your VAC Case Manager and RSS, and informing them of any changes to your health.
VAC Case Manager
Your VAC Case Manager is your main contact at VAC. They make decisions for the Rehabilitation Program and are responsible for overall case management needs within VAC, including the Rehabilitation Program.
They work closely with you and your RSS in developing and monitoring your Rehabilitation Plan.
Rehabilitation Service Specialist
Your Rehabilitation Service Specialist (RSS) is your main contact at PCVRS. They work closely with you to identify barriers you may be experiencing at home, in the community and related to work. Your RSS coordinates the delivery of rehabilitation services in your Rehabilitation Plan. An important part of their role is to recommend assessments and services to identify and address your rehabilitation needs.
Rehabilitation Service Professionals
A Rehabilitation Service Professional (RSP) is a specialized health or vocational professional who delivers rehabilitation-focused assessments and services.
RSPs who deliver services within the Rehabilitation Program must:
- Complete VAC-approved training on rehabilitation-focused, Veteran-centric care, Trauma-Informed Care, Mental Health Awareness, and more.
- Follow quality-assured processes.
- Follow VAC-approved reporting standards.
- Use the PCVRS secure portal for information sharing and invoicing.
Occupational therapists, psychologists, and physio therapists are examples of RSPs. They deliver high-quality rehabilitation services by following industry best practices and evidence-based approaches.
Team around the Participant Approach
Our “Team around the Participant” approach combines customer service excellence, accessible technology, and rehabilitation best practices to support Participants’ rehabilitation goals.
