Frequently Asked Questions
Here are the answers to frequently asked questions about PCVRS and the Rehabilitation Services and Vocational Assistance Program.
The length of a Rehabilitation Program varies depending on:
- the number and nature of the eligible health problems undergoing rehabilitation
- the number and type of resources required to address those health problems
- and the type of vocational assistance included in the plan
No. The rehabilitation needs of each Participant are unique. Rehabilitation services, including the length of treatment and number of services, align with the individual goals outlined in the Rehabilitation Plan.
VAC Case Managers are the program decision makers and the primary point of contact at VAC for Rehabilitation Program Participants. They are responsible for overall case management needs within VAC, including the Rehabilitation Program. For more information visit, https://www.veterans.gc.ca/en/mental-and-physicalhealth/case-management.
The RSS is the main point of contact at PCVRS. They lead the delivery and coordination of the Rehabilitation Plan and services for Participants.
If a Veteran is referred to PCVRS and is actively receiving services from an external provider through their treatment benefits or as part of their transition from the Canadian Armed Forces (CAF), the Participant must have their rehabilitation potential assessed by a PCVRS RSP.
If a Veteran referred to PCVRS is actively receiving services from a provider who has not completed the VAC approved PCVRS training, the expectation is that the Participant must have their rehabilitation needs assessed and treated by a PCVRS trained RSP.
Rehabilitation services are delivered by health and vocational professionals who have rehabilitation expertise. PCVRS RSPs provide nationally consistent, high-quality care that meets VAC-approved standards. Rehabilitation assessments and services are delivered by PCVRS RSPs.
If in-person services are not available in your area, PCVRS may provide virtual care services. If you are unable to access virtual services or if they are not appropriate for your Rehabilitation Plan, your RSS will work with you to determine options to access the required rehabilitation focused services needed to meet your goals.
In some cases you may need to travel to attend appointments or access certain services.
Your rehabilitation journey with PCVRS is unique, so there isn't a fixed number of assessments you will receive. The number and type of assessments will vary based on your individual needs, your progress, and the specific goals outlined in your rehabilitation plan.
Assessments are not just a one-time event at the beginning of your journey; they may occur at any point in your rehabilitation to ensure we are always providing the most effective and appropriate support.
Why are these assessments so important
Assessments are a crucial part of your rehabilitation for several key reasons:
- Personalized Planning: Your initial assessment help us gain a comprehensive understanding of your current medical, psycho-social, and vocational needs. This allows your Rehabilitation Service Specialist (RSS) and your VAC Case Manager to develop a truly personalized plan with SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals that are tailored to you.
- Guiding Treatment: Throughout your journey, assessments help identify the most appropriate services. They ensure that the support you receive is evidence-based and directly addresses your needs and goals.
- Monitoring Progress: Regular assessments allow us to track your progress, celebrate successes, and identify any areas where adjustments to your plan might be beneficial. This ensures your plan remains relevant and effective as you move forward.
- Ensuring Safety and Effectiveness: By regularly evaluating your rehabilitation plan, we can identify any potential risks and ensure that all interventions are safe and contributing positively to your well-being.
- Optimizing Outcomes: Ultimately, assessments help us ensure that your rehabilitation journey leads to the best possible outcomes, helping you enhance your function, and improve your overall quality of life.
